Privacy Policy

1. Who We Are

Manchester Futsal Club CIC ("we", "us", "our") is a Community Interest Company registered in England and Wales. Our registered address is National Cycling Centre, Stuart Street, Manchester, M11 4DQ.

We operate the website at manchesterfutsal.com and are the data controller responsible for your personal information collected through this website.

If you have any questions about this policy or how we handle your data, please contact us at: info@manchesterfutsal.com

2. What Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number when you submit an enquiry or register interest via our website forms
• Child information — for academy and youth programme enquiries, we may collect a child's name, date of birth and age group
• Payment information — for ticket purchases, payments are processed securely via Ticketor; we do not store card details
• Usage data — IP address, browser type, pages visited, time spent on site (collected via cookies — see our Cookies Policy)
• Communications — records of correspondence when you contact us by email, phone or via our contact form

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to enquiries about the academy, youth programmes, 1-2-1 coaching, futsal events and general club matters
• To process registrations and bookings for our programmes and events
• To send information about upcoming fixtures, events, camps and club news (where you have consented)
• To improve our website and understand how visitors use it
• To comply with our legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases (UK GDPR):

• Consent — where you have actively opted in, such as subscribing to club updates
• Contract — where processing is necessary to fulfil a booking or registration
• Legitimate interests — for example, responding to enquiries and improving our services
• Legal obligation — where we are required to process data by law

5. Children's Privacy

6. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Service providers — such as WPForms (form processing), Ticketor (ticket sales), and website hosting providers, who process data on our behalf
• The FA and governing bodies — where required for player registrations or league administration
• Legal authorities — where we are required to do so by law or court order

All third-party providers are required to handle your data securely and in accordance with applicable data protection law.

7. How Long We Keep Your Data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry form data is typically retained for 12 months. Player registration data may be retained for longer where required for safeguarding or legal purposes.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to rectify inaccurate or incomplete data
• The right to erasure ("right to be forgotten") in certain circumstances
• The right to restrict processing in certain circumstances
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@manchesterfutsal.com. We will respond within 30 days.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website uses SSL encryption (HTTPS) for all data transmission.

10. Cookies

Our website uses cookies. For full details of the cookies we use and how to manage them, please see our Cookies Policy.

11. Links to Other Websites

Our website may contain links to third-party websites (such as LeagueRepublic, the FA, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.